Get to know our tariff and register.
… the maximum charging speed. Generally, a fast charging speed implies higher cost. Reduced charging rates from preferred partners may be regarded as exceptions.
… normal with AC (alternating current), to fast with DC (direct current), to extra-fast with HPC (High Power Charging).
… to look at our map. Check the price details for any charging station and any tariff, even before you book.
Why am I charged for charging sessions that took place a long time ago?
Occasionally, only a few customers are billed for past charging sessions. This happens whenever there is a delay of charging details transfer from the "charge point operators" (CPO). Please also keep in mind that prices from the CPO might have been changed in the meantime but the prices charged will be the prices that were valid at the time of the charging session.
Why is there a blocking fee?
There are different reasons for a charge point operator to raise a blocking fee:
In general, blocking fees are raised by the operators of the charge points to encourage drivers to remove their fully charged vehicle from the charging station, so another car may be charged.
Some charging stations might be located in parking lots where parking fees apply for gasoline cars but not for BEVs during charging. In order to discourage BEV drivers from using these spots as free parking spots after the car is fully charged, operators of charge points might raise blocking fees.
Lastly, High Power Charging Stations can quickly charge one car after the other and thus should not be blocked by a car that is fully charged as it would defeat their purpose.
How can I redeem my voucher?
There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Voucher" field in the last step of registration.
In the customer area:
If you need further assistance, please contact Customer Service.
How can I check the remaining amount of a voucher?
The remaining voucher amount is available if you go to "Contracts" on our website. Within "Contracts", there is a section called "Vouchers" where all of your possessed vouchers are displayed. What you can see there are: the voucher name, the validity period, and lastly, the residual voucher amount (below that, the initial voucher value).