Your tariff to access charge points across Europe

Occasionally, only a few customers are billed for past charging sessions. This happens whenever there is a delay of charging details transfer from the "charge point operators" (CPO). Please also keep in mind that prices from the CPO might have been changed in the meantime but the prices charged will be the prices that were valid at the time of the charging session.

Blocking fees are applied for the following reasons:

1. Encouraging fair use of charging stations
   • Blocking fees are time based and discourage drivers from leaving vehicles at the station longer than required. This ensures other drivers have access to charging facilities.
2. Avoiding misuse of parking spaces
   • Some stations are located in car parks where fees apply to petrol cars but not to BEVs (Battery Electric Vehicles) during charging. To prevent BEV drivers from using these spots as free parking after charging is complete, blocking fees may be introduced.
   • There could also be car parks, such as shopping centres, where you need to pay parking fee upon entrance of their premises, as well as blocking fee if your vehicle occupies the charge point for longer than 90 / 120 / 180 minutes, depending on the station's conditions.
3. Maximising efficiency at High Power Charging (HPC) stations
   • HPC stations are designed to charge vehicles quickly, one after another. Blocking a fully charged car at such stations undermines their purpose and limits accessibility for other drivers.

Additional notes:

• Blocking fees vary depending on the charge point operator and local regulations.
• Always check station-specific policies in your Hello smart app or charging card terms before starting a session.

There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Voucher" field in the last step of registration.

In the customer area:

• Log in to your customer account.
• Go to "Contracts".
• Go to "Add a voucher".
• Enter your code number in the free voucher field.
• Go to "Check voucher".

If you need further assistance, please contact Customer Service.

The remaining voucher amount is available if you go to "Contracts" on our website. Within "Contracts", there is a section called "Vouchers" where all of your possessed vouchers are displayed. What you can see there are: the voucher name, the validity period, and lastly, the residual voucher amount (below that, the initial voucher value).